Refund & Cancellation Policy
This policy applies to paid Heybe subscriptions sold by Slovian Inc (30 N Gould St Ste R, Sheridan, WY 82801, United States). Prices are in USD. Payments are processed by Stripe. We do not store full card numbers.
1. How to cancel
You may cancel your subscription at any time from your account billing settings (when available) or by emailing hello@slovian.io from the email on your account. Cancellation stops future renewals. You retain access to paid features until the end of the current paid billing period. We do not provide prorated refunds for unused time on a period after the refund window below has closed.
2. Refunds
- First paid charge (any plan): If you are not satisfied, request a refund within 14 days of your first successful paid charge. We will refund that first charge in full and cancel the subscription.
- After the 14-day window, or on renewals: Fees already charged for the current period are non-refundable. You may still cancel to avoid the next renewal.
- Chargebacks: Please contact us first so we can help. Unwarranted chargebacks may result in account suspension.
3. How refunds are issued
Approved refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days depending on your bank or card issuer.
4. Free trials and open-source
If a free trial is offered, cancel before it converts to paid to avoid charges. The open-source Community Edition is free under its license and is not subject to subscription refunds.
5. Contact
Billing and refunds: hello@slovian.io
Slovian Inc · 30 N Gould St Ste R, Sheridan, WY 82801, United States
Registered agent: Registered Agents Inc